Welcome to the Privacy Policy for Vertera! Here we explain what data we collect when you come to our Website and use it. We also explain why we collect this data and who your data is shared with. Please read over this and contact us with any questions regarding this document. Before you can sign up for a personal account with Vertera, please review this Privacy Policy and signify your acceptance of the various sections.

Vertera Wellness Limited (“ Company”, “ we”, “Vertera”), registration number 2682794, registered address Room 1203, 12/F, Tower 3, China Hong Kong City, 33 Canton Road, Tsimshatusi, Kowloon, Hong Kong, is committed to safeguarding the personal data collected or received from visitors (“ Visitors”) of the Website (“ Website”). It also describes how we use personal data collected when you register as a Customer (“ Customer”) or as a Partner (“Partner”). In this Privacy Policy (“Policy”) we explain how your personal data, meaning any information relating to you as an identified or identifiable natural person (“Personal Data”), that we may hold about you, is collected, used, stored, disclosed, and removed (each and all referred to as " processing").

We do not collect any personally identifiable information from a person under the age of 18. If you believe that a person under the age 18 has provided us with personally identifiable information, please contact our customer support.

This Policy only applies to information we process. It does not apply to the practices of companies that we don't own or control, or employees that we don't manage. Information on our products’ may contain links to third party Website, and any information you provide to those sites will be covered by any privacy policies they may have. Please be sure to read the privacy policies of any third-party sites you visit. It is those sites' responsibility to protect any information you give them, so we can't be held liable for their wrongful use of your personally identifying information.

We may update this Policy from time to time and will notify you of changes to this Policy affecting your rights by email and/or by posting on our Website.


With regard to each of your visits to the Website, the Company will automatically collect the following Personal Data:

We collect this information to improve our Website, products, fulfil our administrative purposes and protect our business interests.

In addition, through the communications channels made available on the Website’s “Contacts” webpage, we collect your contact details, such as your name, email address. We collect this information to provide you with the answers, an appropriate response to your inquiries or comments.

If you are registering as a Customer we may collect the following Personal Data from you:

In addition, when you communicate with us through various communications channels, we collect your contact details, such as your name, email address. We collect this information to provide you with the answers, an appropriate response to your inquiries or comments.

We may collect other types of personal data in exceptional circumstances only. If we do need to process additional types of Personal Data about you, we will make sure that you are informed about the processing of your Personal Data and that there is a valid legal basis for doing so (for example, your consent).

If you are registering as a Partne r we may collect the following Personal Data from you:

If you object to the use of your Personal Data to fulfil any of the purposes set out above, please contact us. Whilst your decision to provide your Personal Data to Vertera is generally voluntary, if you do not provide certain information Vertera may not be able to accomplish some of the purposes outlined in this Privacy Policy. For example, we may not be able to post products to you without knowing your postal address.


Contractual Necessity: As required to establish and fulfil a contract with you (Terms and Conditions), for example, if you make a purchase from it. This will include taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. Also to establish a partnership contact we will need to verify you identity, taking payments, communicating with you, providing partnership services, and providing you with the bonuses and rewards.

Legitimate Interests: As required by it to pursue its own legitimate interests, in particular:

Legal Compliance: To ensure compliance with applicable laws and the protection of the Company's legitimate business interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, tax, investigative purposes (including disclosure of such information in connection with legal process or litigation).

Consent: Subject to the following, the Company will send you direct marketing in relation to the Company's products and services similar to those which you have already purchased, or other products and services provided by the Company. This will only be sent where you have given your consent to the Company during the Customer’s or Partner’s sign-up process. You can manage your preferences or unsubscribe at any time by following the links in emails we send you.


To render you quality services, we transfer your Personal Data to the following partners:

This sharing will be for the purposes set out above or to comply with specific legal obligations to which we are subject.

Vertera uses appropriate safeguards to protect personal information which is transferred to countries outside of the European Economic Area which are considered to provide a lower level of protection for personal information. European Commission-approved Standard Contractual Clauses and other legally acceptable transfer mechanisms are in place with our email system provider and IT support and IT system maintenance suppliers. Contact us using the details set out below to see a copy of the relevant safeguards.


We store your information primarily within the European Economic Area. However, some features and requirements of the service, involve transferring your information to third-party service providers outside the European Economic Area. We have described all those service providers above in the Section “WHO WILL YOUR PERSONAL DATA BE SHARED WITH? . Where such service providers are not established in a country ensuring an adequate level of protection within the meaning of Regulation (EU) 2016/679, such as the United States, the transfers will be covered by the standard data protection clauses adopted by the European Commission or by another appropriate safeguard mechanism such as the Privacy Shield Framework.


The Website uses cookies (small files placed on website users’ hard drive) to distinguish you from other Customers and Partners of the Website. This helps us to provide you with a high quality experience when you browse the Website and also allows us to improve the Website. We use cookies to analyze the flow of information; customize the services, content and advertising; measure promotional effectiveness; and promote trust and safety.

We offer certain services that are available only through the use of cookies. Generally, we use the following categories of cookies:

  1. Strictly Necessary Cookies
  2. Some cookies are essential for the operation of the Website. For example, some cookies allow us to identify registered Customers or Partners and ensure they can access the Website. If a registered Customer or a Partner opts to disable these cookies, the Customer, Partner may not be able to access all of the content of the Website.

  3. Performance Cookies
  4. Other cookies may be used to analyze how Visitors, Customers, Partners use the Website and to monitor Website performance. This allows us to provide a high quality experience by customizing the offering and quickly identifying and fixing any issues that arise. For example, performance cookies may be used to keep track of which pages are most popular and to determine why some pages are receiving error messages.

  5. Functionality Cookies
  6. Functionality cookies are used to allow us to remember Visitors’, Customers’, Partners’ preferences and tailor the Website to provide enhanced features.

  7. Google Analytics
  8. We use Google Analytics to understand how Visitors engage with our Website. This means that when you visit our Website your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link

    If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on. You can find more about the Google Analytics and Google privacy policy

    Visitors, Customers, Partners are always free to decline cookies if their browser permits, although doing so may interfere with their use of the Website. Please find detailed information on how to disable cookies here (

    More detail on how businesses use cookies is available here (


Personal Data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. The Company will keep your Personal Data for the length of the contractual relationship you have with the Company and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this policy.

For example, Vertera may keep special information even after deletion of the account, if it is necessary to fulfill the requirements of law, to settle the dispute, to prevent fraud or abuse, and to ensure compliance with provisions of this Privacy Policy. Personal Data of the Visitors having not signed in to the account shall be stored within 12 months in order to analyze behavioral activity. For Customers who have not order products from the Company, we will delete all personal data 12 months after the approval of your account deletion request to analyze Customer activity and improve the Website, our products.

For Customers who have ordered any products from Vertera our data deletion policy is the following:

Order processing information will be kept by Vertera for 10 years or until tax audit close, whichever is later. Other Personal Data will be deleted in 12 months after the approval of your account deletion.

For Partners:

Order processing information will be kept by Vertera for 10 years or until tax audit close, whichever is later. Vertera may use your Personal Data while you are active with Vertera. In deciding how long to keep personal information after you cease to be active with Vertera, we take into account any ongoing obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims.

We will stop processing your data for direct marketing, including profiling activities, if you object to such processing of your data or if you withdraw your consent to processing, where your consent has previously been obtained.


Here we have summarised the principal rights that you have under data protection law. Some of the rights are complex, might contain restrictions depending on the legal basis for processing the data and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  1. The right to access
  2. You have the right to confirmation as to whether or not we process your Personal Data and, where we do, access to the Personal Data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your Personal Data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can ask for your Personal Data by contacting our customer support.

  3. The right to rectification
  4. You have the right to have any inaccurate Personal Data about you rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about you completed.

  5. The right to erasure
  6. You have the right to the erasure of your Personal Data. We have described our policy for retaining and deleting personal data above.

  7. The right to object to processing
  8. You have the right to object to our processing of your Personal Data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:

    If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

  9. The right to data portability
  10. To the extent that the legal basis for our processing of your Personal Data is consent, and such processing is carried out by automated means, you have the right to receive your Personal Data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

  11. The right to complain to a supervisory authority
  12. If you consider that our processing of your Personal Data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

  13. The right to withdraw consent
  14. To the extent that the legal basis for our processing of your Personal Data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Without prejudice to the aforementioned, if we have reasonable doubts concerning the identity of a user exercising his/her rights referred to in Section “ YOUR RIGHTS” or if we otherwise due to security reasons deem it necessary, we may request the provision of additional information and otherwise use all reasonable measures necessary to confirm the identity of the user.

You may exercise any of your rights in relation to your personal data by contacting our customer support. Concerning "Right to erasure" Customers and Partners are also able to request the deletion of their account through our Website.


The Website may contain links to Website maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party Website before using such Website or submitting any personal data or any other information on or through such Website.


This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice, at the sole discretion of Vertera. When we do, we will post a notification on the main page of our Website, revise the updated date at the top of this page. We encourage Customers, Partners to check this page with a regular frequency for any changes to stay informed on how we help to protect the Personal Data we collect. Each Customer, Partner must acknowledge and agree that it is his personal responsibility to review this Privacy Policy periodically and become aware of modifications.

By using our Website, the Customer, Partner automatically signify his acceptance of this Privacy Policy. If the Customer, Partner does not agree to this Privacy Policy, we would require him not to use our Website. In case the Customer, Partner continue the use of the Website following the posting of amendments to this Privacy Policy, it will be deemed his acceptance of those amendments.


In the event of Personal Data breach Vertera is obliged to notify the appropriate supervisory authority without undue delay and, where, feasible, not later than 72 hours after having become aware of it. In such situation you also shall be notified immediately.


If you have any comments or inquiries about our Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact us via